Effective Date: May 25, 2026
REFUND POLICY
This Refund Policy explains the rules and procedures for requesting a refund for purchases made through Interiors Source. By placing an order, you agree to the terms outlined below. If you have questions or concerns, please contact our support team before initiating a return.
Eligibility for Refunds
To be eligible for a refund, you must initiate the return request within the timeframe specified for your order type. Items must be in their original condition with all tags, packaging, and accessories included. Damaged, altered, or used items are not eligible for return unless the damage was present upon delivery and reported within 24 hours.
How to Request a Refund
To request a refund, please follow these steps:
1. Sign in to your Interiors Source account and locate your order in the Order History section.
2. Select the item(s) you wish to return and choose the reason for return.
3. Follow the on-screen instructions to generate a Return Merchandise Authorization (RMA) number.
4. Carefully package the item(s) and affix the provided return shipping label.
5. Ship the return within 7 business days of receiving the RMA. You are responsible for the cost of return shipping unless the item was received damaged or incorrect.
Refund Processing Time
Refunds are processed within 10-14 business days after we receive your returned item(s) and confirm they meet the eligibility criteria. The refund will be issued to the original payment method. Please note that your bank may take additional time to post the refund to your account, typically 2-5 business days.
A. Non-Refundable Items
- Custom or made-to-order products (including bespoke furniture and special-order finishes)
- Items marked as "Final Sale" or "Clearance" at the time of purchase
- Gift cards and digital vouchers
- Shipping and handling fees (unless the item was shipped incorrectly)
B. Partial Refunds
- If an item is returned missing parts or accessories, a partial refund may be issued based on the condition of the item.
- If you received a damaged item and choose to keep it, we may offer a partial refund or store credit.
- In cases where a partial refund is applied, the amount will be calculated based on the item's original purchase price and the extent of the damage or missing components.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you've done all of this and you still have not received your refund yet, please contact us at support@interiorssource.com.
Contact Us
For questions regarding refunds, returns, or exchanges, please contact our customer service team:
Email: support@interiorssource.com
Phone: +1 (833) 262-2220
Hours: Monday-Friday, 9:00 AM-5:00 PM EST
We respond to all refund inquiries within 2 business days.